Building a Better Future: Internal Team Restructuring

Chelsea Frye

Change is the heartbeat of progress, and at Brand Vaughan Lumber, this year has been marked by a strategic reorganization of the internal Sales Team. This restructuring is not just about shifting roles but is a deliberate move to enhance customer service, aligning the team’s expertise to better meet the diverse needs of our valued customers.

Our customers are the most important part of our story, and our team is making constant efforts to provide the best products and services and retain Brand Vaughan Lumber as an industry leader and an approachable partner who is always there for them. Our reorganization, as well as the evolution of BVL’s product offerings, are set to elevate our customers’ service to new heights in 2023 and the years to come.

The Catalyst for Restructure: A Strategic Response to Growth

Our growth journey has been marked by several acquisitions, and we are very happy that each one brought a wealth of expertise in different product areas. As the company expanded into the structural components phase, it became evident that aligning the Sales Team with this growth was essential. Our goal was to present a consistent front to customers, showcasing the range of expertise that Brand Vaughan Lumber offers and how it is precisely customized to meet the unique needs of every customer.

Because acquired businesses had brought specialized knowledge to the table, the decision to reorganize was made — this knowledge needed to be harnessed and strategically integrated into the sales approach. We aimed to break down the silos that had developed over the years and create a cohesive, knowledgeable team that could better serve their diverse customer base and be able to answer all of their questions and concerns.

Evolving Beyond Tradition: A Catalog of Services and Products

Traditionally known as a lumber yard offering standard building materials, BVL has evolved significantly, especially through recent acquisitions. The opening of a truss plant marked a notable expansion, but the challenge was ensuring that the Sales Team could effectively sell these newer, more complex products and services and bring them closer to our customers.

The restructured Sales Team addressed this challenge by leveraging the diverse knowledge acquired through acquisitions. With expertise in new product categories, like trusses, and a focus on offering installed services, our Sales Team is now equipped to present a comprehensive catalog of offerings to our customers.

Key team members — such as Tim Watson, promoted to the Product Category position overseeing decking, siding, and roofing are instrumental in educating our Sales Team. This strategic move ensures that the entire team has the knowledge needed to represent these products and services effectively while retaining BVL’s long-standing dedication and commitment to our customers.

A Customer-Centric Approach

The reorganization at BVL is not just about reshuffling roles — it’s a paradigm shift toward an even bigger customer-centric approach. The creation of Product Category positions for individuals with specific expertise in certain fields signifies a commitment to supporting the Sales Team comprehensively.

By breaking down the walls that may have developed in recent years, BVL aims to foster a more collaborative and cohesive work environment. This shift ensures that salespeople are not left to navigate alone but are backed by a team of experts in their respective fields. This collaborative effort allows BVL to offer better, more informed service to its customers.

Elevating Customer Service through Expertise and Collaboration

Brand Vaughan Lumber’s Sales Team restructure is a strategic move to align the team’s expertise with the diverse needs of their expanding customer base. By integrating the knowledge gained through acquisitions, creating specialized Product Category positions, and fostering a collaborative work environment, BVL is set to elevate its customer service to new heights.

In the ever-evolving construction industry where knowledge is key, we are positioning ourselves as a leader that not only provides top-quality products but also offers expert guidance and support. As the walls of silos crumble, a more cohesive, knowledgeable, and customer-focused sales team emerges, ready to build a better future for Brand Vaughan Lumber and its valued customers.

If you have any questions on our current restructuring or about how our team can help with an upcoming project, contact us today.